| SERVICE RENDERED | REQUIREMENTS | CHARGES | TIMELINE | |||||||
|---|---|---|---|---|---|---|---|---|---|---|
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Enquiries |
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| 2. | Event planning and organizing | Approval of event | Free | 2 weeks’ notice | ||||||
| 3. | Guest invitations | Confirmed event | Specified fee | Minimum 2-week notice | ||||||
| 4. | Receiving of official guests | Notification of their arrival | Free | 24 hr. minimum notice (where applicable) | ||||||
| 5. | Receive compliments and complaints | Fill out compliments & complaints forms, call, text or email. | Free | Recurring | ||||||
| 6. | Follow up and feedback on compliments and complaints | Feedback from relevant departments | Free | Within 30 days | ||||||
| 7. | Crisis Management | Crisis Management Committee | Free | Immediately | ||||||
| 8. | Marketing and Branding | Marketing materials
Selected branding materials |
Specified fee | Within 2 weeks | ||||||
| 9. | Monitoring and management of social media platforms | Functional social media accounts and access to accounts | Free/ specified fee | Recurring | ||||||
| 10. | Monitor news outlets | MNUC mentions/ coverage | Free | Recurring |
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY
| Working Hours: 8.00- 5.00 pm on Monday to Friday, Closed on Weekends and Public Holidays except where indicated.
NB: In case the services rendered do not conform to the standards shown above, kindly contact the Head of Department, Public Relations Department in (Room no. 207), based in the Administration Block. |
| Address:
Mama Ngina University College Direct your complaints to the Complaint Office (Room 207) P.O. Box 444-01030 Email: feedback@mnu.ac.ke Gatundu, Kenya Tel: 0798 352 450 Email: procurement@mnu.ac.ke Ext: 5001 Tel: 0748 387501 Ext 5080 |
| HUDUMA BORA NI HAKI YAKO |